Privacy policy
Last updated: May 5, 2026
At Émile Bicyclettes, we respect your privacy. This policy simply explains how we handle your information.
1. What information do we collect?
We only collect the data strictly necessary to provide you with our services:
- Contact details: Name, phone number, email address (to schedule appointments and contact you).
- Bike details: Brand, model, serial number (to identify your bike and manage repairs).
- Service history: Notes on repairs performed and parts replaced.
2. How do we use this information?
We use your data solely to:
- Manage your appointments and repairs.
- Update you on the status of your bike.
- Send you invoices or tax receipts.
- Contact you if a specific part ordered for your bike has arrived.
We never sell your data to third parties.
3. Sharing your data
We only share your information with:
- Velodrop: our appointment booking platform, solely to manage your schedule and confirm your visits.
- Our suppliers, only if we need to order a specific part for your bike.
- Authorities, if required by law.
4. Data security
We take security seriously. Your information is stored securely (physically in our files and digitally in our systems) and is accessible only to our team.
5. Data retention
We keep your data as long as you are an active customer or for the period required by law for accounting purposes (generally 6 years). After that, we destroy or anonymize your data.
6. Your rights
Under applicable privacy laws, you have the right to:
- Request access to your personal data.
- Request the correction of inaccurate data.
- Request the deletion of your data (subject to legal retention obligations).
To exercise these rights, please contact us at: info@emilebicyclettes.com
7. Cookies and Website
Our website uses essential cookies to function. We do not use advertising tracking cookies.
8. Changes
We may update this policy occasionally. The latest version will always be posted on our website.
Contact-us
If you have questions about this policy, please write to us at: